SHIPPING POLICY

Ntlioa Creation is committed to delivering your order accurately in good condition and always on time. We believe in express shipping and most of your order is shipped within 24 hours once the order is placed except on weekends or on public holidays. We deliver to all locations across the world. At Ntlioa Creation, we strive to deliver products purchased in excellent condition and in the fastest time possible.

Order cut-off times are provided as guidelines only and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders as soon as the product is ready and within the time shown on the product page. However, a delay of 72 hours is possible from the designer/manufacturer in case of unforeseen circumstances. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes. We are unable to redirect orders once items have been dispatched.

Described below are the site-wide policies of Ntlioa Creation which apply to all sales and purchases made on the website. These policies are applicable to shop level policies which are available on the product description page. However, in the unexpected case of contradiction, these policies will overrule the shop level policies.

SHIPPING AND EXCHANGE

  • We offer an only exchange of the product with a new one in case of a product damaged or wrong delivery.
  • Once an order is dispatched, if the order or product will return to us because of the wrong address, we are not responsible in such cases. In this case, we will apply a partial refund process that is based on a 60-40% ratio.
  • No returns or exchange is done when the customer has opted for stitching and customization in the order.
  • All exchange requests should be intimated to Ntlioa Creation via mail support within 24 hours of delivery of the product.

All domestic orders are shipped by our delivery partner within the next 24 hours, Monday to Saturday. It takes a maximum of 7 days for national shipping.

SHIPPING IN INDIA

Shipping in India is free of charge. This is to maintain the service level and provide your product on time. We use FedEx, Delhivery, Blue Dart, Shadowfax, ExpressBees, and Speed Post services to deliver in India.

INTERNATIONAL SHIPPING

We delivers globally and assures that the best possible courier agencies are used to deliver your product. At this time, we offer free shipping of packages up to 5 Pound weight.

TAXES AND DUTIES

For international customers, we send the package as a personal use item only but if the customs is applied for that country it needs to be paid by the customer and take the delivery for same. The company is not responsible for any Customs duties. The information about customs if applied will be informed to the customer via email/phone.

IMPORTANT NOTE

Do not return any product(s) before receiving a confirmation email from the Ntlioa Creation Customer Support Team for the same. In case you wish to return a product, reach us at Ntlioa Creation within 24 hours of receiving the product. Once we verify the damage or manufacturing defect, our customer care team will email you with details on how to return the said product.

All shipping costs of returning the products to our warehouse, over and above such amount paid by customers towards shipping charges while receiving the same from Ntlioa Creation are to be borne by the customer entirely.

All products are to be returned to the Ntlioa Creation facility in their original condition, original packaging, with the invoice and sealed carefully. Please return your order with the return label issued to you by the customer care team at the time of return confirmation.

The safe receipt of products by Ntlioa Creation is the sole responsibility of the customer.

We shall examine the products returned by the customer for such defects/variations as complained by the customer, and ensure remedial steps are taken immediately.

In case it is found on examination of product/invoice/order receipt that the error has occurred due to the customer, then we shall make the necessary modifications/alternations at the cost of the customer.

CONTACT US

If you have any questions about this agreement, please contact us by filling this Contact Form.

Please note that the Shipping Policies are subject to change at any time without notice and by updating this page. To make sure you are aware of any changes, please review this policy periodically.